GENERAL TERMS AND CONDITIONS OF SALE
(pursuant to Chapter I, title 3, part 3, of Legislative Decree 206/2005 and subsequent amendments and additions)
1. INTRODUCTION AND EFFECTIVENESS OF THE GENERAL CONDITIONS
These general conditions of sale (hereinafter, have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website www.masseriascrivilleri.com in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the "Consumer Code").
The seller of the products and owner of the site is the azienda agricola Iseo Paola
with registered office in:
C.da Mostringiano 1, 96010 Priolo Gargallo (SR), PI 01115960898 and
registered in the Syracuse Company Register on 16/12/1996, REA: SR – 100274 -
E-mail address: agriturismo@masseriascrivilleri.com ,
pec: masseria.scrivilleri.iseo@pec.it.
The consumer who accesses the Site to make purchases is required, before sending the order, to carefully read these General Conditions that have been made available to him on the Site and which will be available at any time by the customer also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.
In the event that the person making purchases on the Site requests an invoice and / or in any case is not a "consumer or user" as defined in art. 3, paragraph 1, lett. a), of the Consumer Code, the withdrawal regulations pursuant to art. 7 and 8 of these General Conditions nor, more generally, the provisions that pursuant to the same Consumer Code apply only to "consumers".
The contracts concluded with the Iseo Paola farm through the site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.
2. CHOICE AND ORDER OF PRODUCTS
The characteristics and the price of the various products for sale on the Site are shown on the page relating to each product.
To purchase the products, the customer must complete and send the order form in electronic format, following the instructions contained on the Site. The customer must add the product to the "Cart" and, after having read the General Conditions and the Policy of Privacy and confirmed their acceptance, will have to enter the shipping and billing data, select the desired payment method and confirm the order.
By sending the order from the Site, which has the value of a contractual proposal, the customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.
3. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The contract stipulated between the Iseo Paola farm and the customer must be considered concluded with the acceptance of the order by the Iseo Paola farm. This acceptance is communicated to the customer through an order confirmation email containing a reference to these General Conditions, the order number, the shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including delivery costs. The customer will check the confirmation email and if he identifies errors in the order he will have 12 hours from receiving this email to contact Customer Service. After this deadline, the order will be processed for shipment and changes will no longer be accepted.
If the delivery times of the ordered product are delayed with respect to the times of
delivery indicated on the Site before the order, the Iseo Paola agricultural company undertakes to promptly notify the customer via an email message to the address indicated by the customer. Until the time of shipment by the Iseo Paola farm, communicated to the customer through an e-mail message, the customer has the right at any time to cancel the order or modify it, exclusively by sending an e-mail to the customer address. dedicated care.
If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Italian legislation on distance contracts.
Any right of the customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial, of an order.
4. PRODUCT INFORMATION
The information and characteristics relating to the products are available, with the relative product codes, on the site.
The visual representation of the products on the site, where available, usually corresponds to the photographic image accompanying the description. It is understood that the image of the products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.
5. PRICES
All sales prices of the products displayed and indicated on the website www.masseriascrivilleri.com are expressed in euros and constitute an offer to the public pursuant to Article 1336 of the Italian Civil Code.
The sales prices include VAT and any other taxes.
There is no minimum order. For orders of € 50 or more, shipping is free in Italy. Shipping costs outside Italy vary according to the rates applied by the courier.
6. RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in point III below. To exercise this right, the customer must send a communication to the Iseo Paola farm within 14 days from the date of receipt of the products.
The notice of withdrawal may be sent at any time prior to their receipt.
This communication must be sent by registered letter with return receipt, addressed to:
Masseria Scrivilleri by Iseo Paola
C.da Monstringiano 1
96010 Priolo Gargallo (SR)
or by email at agriturismo@masseriascrivilleri.com
The Customer Service of the Iseo Paola farm will, once received the communication, open a file for the management of the return and communicate to the Customer the instructions on how to return the products, which will take place by courier indicated by the Iseo farm. Paola herself.
The right of withdrawal is governed by the following conditions:
I. The goods, in order to guarantee the free return, must be returned to the merchant intact, in unaltered conditions and complete with the original packaging, at the expense of the buyer.
II. In case of exercise of the right of withdrawal, the Iseo Paola farm will refund the customer the full amount of the returned goods, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right of the Iseo Paola farm. to suspend the payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In case of bank transfer, it will be the customer's responsibility to provide the bank details on which to obtain the refund
(account holder, bank name and address and IBAN).
III. In addition to the cases indicated in the introduction (non-consumer customer and / or requiring an invoice),
the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:
- order of products made to measure or clearly personalized;
- order of Products that risk deteriorating or expiring rapidly;
- order of sealed Products which cannot be returned for hygienic reasons or related to health protection or which have been opened after delivery.
With reference to the cases of exclusion of the withdrawal listed above, the customer, in particular, is informed and accepts that the products that "risk deteriorating or expire rapidly" include all food products as the characteristics and qualities of these types of products they are subject to alteration also as a result of inappropriate storage.
In cases of exclusion of the right of withdrawal, the Iseo Paola agricultural company will return the purchased products to the customer, charging the shipping costs to the customer.
7. COMPLAINTS
Any complaint must be forwarded to the Iseo Paola farm by calling +390931766107 (Mon-Sat 9.30-14.30 / 16.30-19.30, excluding holidays) or by registered letter with return receipt to the following address: Masseria Scrivilleri di Iseo Paola with registered office in Contingiano 1, 96010 Priolo Gargallo (SR)
or by email at
agriturismo@masseriascrivilleri.com
The Iseo Paola farm undertakes to respond to all requests received within a maximum of 7 working days.
8. ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)
The EU Regulation n. 524/2013 and Legislative Decree no. 130/2015 have introduced legislation aimed at favoring the out-of-court settlement of disputes between consumers and commercial operators relating to a product or service purchased online.
To this end, a European Online Dispute Resolution platform (so-called ODR platform) has been created, which can be consulted at
http://ec.europa.eu/consumers/odr/ .
Through the ODR platform, the consumer can send a complaint relating to a contract concluded online with the Iseo Paola farm and thus activate the online dispute resolution procedure. In this regard, the Iseo Paola farm points out that its e-mail address is agriturismo@masseriascrivilleri.com
There are 4 steps:
- creation and submission of the complaint
- agreement on the resolution body
- handling of the complaint by the resolution body
- solution and closure of the complaint.
9. APPLICABLE LAW AND JURISDICTION
The sales contract between the customer and the Iseo Paola farm is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the customer is a consumer pursuant to the Consumer Code, the court of his / her town of residence or of domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Syracuse, any other competent court excluded.
Pursuant to article 1341 of the Italian Civil Code, the Customer declares to have read and specifically accepted the following articles of these General Conditions: 7 (responsibility for delays in delivery), 10 (right to correct errors - disclaimers).